At Heltora, we ship worldwide. We want to be transparent about our shipping process.

Processing Time All orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been shipped.

Shipping Times

• Europe: 7-15 business days
• United States & Canada: 8-15 business days
• Rest of the World: 8-15 business days

Please note that shipping times are estimates and may vary due to customs processing, public holidays, or carrier delays beyond our control.

Shipping Costs

• Free shipping on all orders over €30
• Standard shipping: €3.99 for orders under €30

Tracking Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order at any time.

Customs & Import Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in our prices. Please check with your local customs office for more information.

For any shipping questions, please contact us at: info.heltora@gmail.com