FAQs
Everything you need to know.
Honest answers about our products, sizing, shipping and orders — written by the team behind every Heltora product.
Products & Sizing 2 questions
Each product page includes a size guide with the recommended measurements. Items like our adjustable belts fit a wide range comfortably, while accessories such as keychains and other items are one-size and don't require any sizing at all.
No problem at all. Reach out to us within 30 days of delivery and we'll help you sort out an exchange, replacement, or refund, whatever works best for you.
Materials & Care 2 questions
We use durable, high-quality materials across our range — from reinforced straps and metal hardware on our belts to premium finishes on accessories like our keychains. Full material details are listed on each individual product page.
Wipe items with a slightly damp cloth if they get dirty, and avoid soaking them in water. Keeping them out of prolonged direct sunlight will help preserve color and material over time.
Shipping & Orders 3 questions
Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes between 5 and 12 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Yes, we currently offer worldwide shipping. Costs and delivery times vary by destination, and any customs fees are the responsibility of the customer.
Once your order ships, you'll receive a confirmation email with a tracking link. Reach out to us directly if you have any trouble finding your tracking information.
Returns & Support 2 questions
Absolutely. We offer a 30-day return window from the date of delivery on all products. If something isn't right or you're not fully satisfied, contact us and we'll help with a return, exchange, or refund.
We're happy to help. Reach out through our contact page and our team will get back to you personally, usually within 24 hours.